Shipping policy

At Mini Moments, we are committed to delivering your orders safely and efficiently. All of our parcels are dispatched using Royal Mail to ensure a reliable and timely service.

Dispatch & Delivery Times

• Standard Dispatch: Orders are typically dispatched within 3-4 working days of placing your order.

• Standard Delivery: Once dispatched, delivery takes 3-4 working days.

Please note that these times are approximate, and while we aim to meet them, delays may occasionally occur due to circumstances beyond our control.

Free Delivery on Orders Over £75

Enjoy free standard delivery on all orders of £75 or more. For orders under £75, standard delivery charges apply.

Delivery Details

• Delivery Partner: Royal Mail delivers from Monday to Saturday. Tracking details will be provided once your order has been dispatched, and you’ll receive updates directly from Royal Mail.

• Delivery Address: It is the customer’s responsibility to ensure that the delivery address provided is correct. Mini Moments cannot be held accountable for parcels lost or delayed due to incorrect details provided at checkout.

International Shipping

We ship worldwide by tracked Royal Mail International service for a flat rate of £19.95. Delivery times vary by destination and may be extended by customs.

• Customs, duties and taxes: Import duties, taxes and handling fees are set by your country's customs authority. They are not included in our shipping charge and must be paid by you before or on delivery.
• Refused or unclaimed parcels: If a parcel is returned to us because customs charges were not paid, we will refund the goods once we receive them back, but not the original postage.
• International returns: Customs charges are not refunded. Return postage is paid by you, and the parcel must carry a customs declaration marked "returned goods".

Packaging

We are conscious of our environmental impact and aim to reduce waste where possible. Orders may arrive in recycled packaging from our suppliers, which is fully recyclable. If you prefer a plain box, please let us know, and we’ll be happy to accommodate.

Tracking Your Order

You will receive tracking information via email once your order has been dispatched. Please note that it may take up to a day for tracking details to appear on the Royal Mail system.

Failed Delivery Attempts

If Royal Mail is unable to deliver, they will leave a notification with options for re-delivery or collection. It is the customer’s responsibility to arrange re-delivery or collection promptly. If a parcel is returned to us due to a failed delivery, any costs for re-shipping will be the customer’s responsibility.

Contact Us

For further questions or assistance with your order, please feel free to contact us at info@minimomentsscotland.co.uk